nightfall-hound

Introduction

This Privacy Policy explains how nightfall-hound collects, uses, stores, and protects your personal information when you use our website or engage with our consultation services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable UK data protection laws.

Information We Collect

Information You Provide

When you request a consultation or contact us, we collect information including:

Your full name
Email address
University name or intended institution
Information about your housing requirements and preferences
Any additional details you choose to share in correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and location data
Browser type and version
Pages visited and time spent on our site
Referring website addresses
Device information

How We Use Your Information

We use collected information for the following purposes:

To provide consultation services and respond to your requests
To communicate with you about your housing search needs
To improve our services and website functionality
To send relevant information about our services if you have opted in
To comply with legal obligations and protect our legitimate interests

Legal Basis for Processing

We process your personal data based on:

Consent: When you submit a consultation request or contact form
Contractual necessity: To provide the consultation services you have requested
Legitimate interests: To improve our services and operate our business effectively
Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

With service providers who assist in operating our website or business (e.g., email hosting, analytics)
When required by law or to respond to legal processes
To protect our rights, property, or safety, or that of others
With your explicit consent for specific purposes

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Consultation request data is typically retained for three years from the date of your last interaction with us, after which it is securely deleted unless we have a legal obligation to retain it longer.

Your Rights

Under UK data protection law, you have the following rights:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request limitation on how we use your data
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are intended for individuals aged 16 and over. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy regularly.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Address: 47 Kensington Gardens, Bloomsbury, London WC1N 2EH, United Kingdom

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.